At Kakklein Collective, every artwork is unique, hand-selected, and handled with care. We value your satisfaction and aim to ensure that your experience with us is as smooth and enjoyable as possible.
Due to the nature of original artwork and the scale of our offerings, we have a limited refund policy outlined below.
1. All Sales Are Final
We do not offer refunds or exchanges for change of mind or personal taste once a purchase has been completed.
2. Damaged or Defective Items
If your order arrives damaged, we’re here to help.
To qualify for a refund or replacement:
- Contact us within 48 hours of delivery
- Send a clear photo of the damaged artwork and packaging
- Email the details to returns@kakklein.co.za
We will assess the damage and provide you with options, which may include:
- A full refund
- A replacement (if the artist agrees to recreate the work)
- A store credit for use on a future purchase
3. Lost Parcels
We ship all orders with tracking (via DHL for international orders). If a parcel appears to be lost in transit, please email returns@kakklein.co.za with your order number and tracking details. We will liaise with the courier and do our best to resolve the issue.
4. Incorrect or Incomplete Address
We are not responsible for orders lost due to incorrect shipping addresses provided by the customer. Please double-check your details at checkout.
5. Return Shipping
If a return is approved (e.g., due to damage), the item must be sent back using a trackable shipping method. Return shipping costs are typically the buyer’s responsibility, unless otherwise agreed.
6. Refund Timeframe
Once we’ve received and inspected the returned artwork, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 5–10 business days.
Need Help?
For any refund or return queries, please contact:
returns@kakklein.co.za
We’re here to assist you Monday–Friday, 9am to 5p).